Frequently Asked Questions

1.  I'm interested in a product shown in your store, although it is showing "sold out".  Can I place it on back order?

Unfortunately, due to the nature of this product line, inventory and product constantly change with some being one of a kind, therefore we cannot accept back-orders.  If you have a request for a product which shows limited inventory or sold out, please send an inquiry to contact@zsinta.com, and we will do our best to locate your item.  

2.  I received my product damaged. What should I do? 

Any product received that is damaged, must be reported along with pictures of the damaged product and carton  to contact@zsinta.com within 2 days of receiving a shipment. Additional contact information is available under the “Contact Us” page.  Any requests after this date cannot be honored. Every effort is made to ensure that product is packaged properly to minimize damaged shipments.  Please refer to our Return Policy. 

3.  What is the minimum order to receive free shipping? 

Great news!  There is no minimum order.  All orders will ship free using either USPS Priority, First Class, Parcel Post or UPS Standard Ground depending on the item.  No promotional code required.  Most orders will arrive 2-8 business days depending on your location.  Additional shipping options are available and can be changed at the end of your order, although any additional option chosen will not be included in "Free Shipping".

4.  I would like to place an order although I do not feel comfortable placing it online.  Can I call in my order?

Yes, you can call us at 1-888-851-4884 to place your order.  It will be processed immediately and you will receive confirmation by email.

5.  Once I place my order, when will it ship? 

Orders are shipped within one business day (with exception of Saturday, Sunday and national holidays), once payment has been processed.

6.  I have a few questions.  What is your contact information?

We encourage and welcome any inquiries to assure you are completely satisfied with your purchase and experience in the Zsinta store.  You may contact the Zsinta store by email: contact@zsinta.com, telephone:  1-888-851-4884 or visit our contact page for your best option.  

7.  I am on the fence about placing an order online.  I am concerned about my items arriving safely.  What can you tell me about your packaging?

Your purchase is handled with the utmost care.  Depending on the product, extra packing and/or double boxing may be necessary.  Your purchase is treated the same way we would like to be treated.